$14.95 inc GST
Reception is the most customer-facing job a vet nurse does, and it can be just as fast-paced as the treatment area. This webinar starts with setting up your work station so you can sit comfortably, keep track of tasks and avoid losing notes. It then covers customer service basics: presentation, greeting clients within 3 seconds, asking for help, not diagnosing and keeping language professional.
Presented by Tess Weir as part of the ACVN webinar series.
Includes the full recording (35 minutes), the presentation slides as a PDF, and a quiz. Pass the quiz to receive a certificate worth 1 AVNAT point.
Reception is the most customer-facing job a vet nurse does, and it can be just as fast-paced as the treatment area. This webinar starts with setting up your work station so you can sit comfortably, keep track of tasks and avoid losing notes. It then covers customer service basics: presentation, greeting clients within 3 seconds, asking for help, not diagnosing and keeping language professional.
It shares a simple routine for answering the phone, how to lead a conversation and offer appointment options, and ways to multitask, including putting calls on hold and using a reception checklist. It finishes with the details to collect when a client rings with an emergency.
Presented by Tess Weir as part of the ACVN webinar series.
Includes the full recording (35 minutes), the presentation slides as a PDF, and a quiz. Pass the quiz to receive a certificate worth 1 AVNAT point.
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