$14.95 inc GST
How we treat each other at work shapes how the whole team functions. This webinar looks at what etiquette is and how it applies in a workplace, the different forms kindness can take, including kindness to ourselves, and how courtesy differs from kindness through its focus on respect. It also covers how positive and negative people influence those around them, using Dr John Gottman’s idea of an emotional bank account.
Presented by Mahni Davies at the 2023 ACVN Nurse Conference.
Includes the full recording (59 minutes), the presentation slides as a PDF, and a quiz. Pass the quiz to receive a certificate worth 1 AVNAT point.
How we treat each other at work shapes how the whole team functions. This webinar looks at what etiquette is and how it applies in a workplace, the different forms kindness can take, including kindness to ourselves, and how courtesy differs from kindness through its focus on respect. It also covers how positive and negative people influence those around them, using Dr John Gottman’s idea of an emotional bank account.
It then explains professionalism as the overlap of respect, kindness and workplace etiquette, and sets out three steps for dealing with conflict: talking to the person, reflecting on your own part and getting help. It finishes by tying these pieces together to show what makes a workplace cohesive.
Presented by Mahni Davies at the 2023 ACVN Nurse Conference.
Includes the full recording (59 minutes), the presentation slides as a PDF, and a quiz. Pass the quiz to receive a certificate worth 1 AVNAT point.
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